How do I verify my phone number when using the mobile app?

  1. Once logged in, locate the settings tab and click on ‘Settings’
  2. Under the ‘My Profile’ menu, locate the default phone number section
  3. Type in the preferred phone number to verify
  4. Click ‘Resend verification SMS’
  5. Enter the verification code received to complete the process.

How do I add a new mobile money number for transactions?

  1. Once logged in, locate the settings tab and click on ‘Settings’
  2. From the menu, click on ‘Mobile Numbers’
  3. Click ‘Add a new mobile number’ from the menu
  4. Select the preferred network, account type and fill in the boxes with details of the mobile money number and the name on the mobile money number
  5. Upon completion, click ‘Add Number’.

How do I verify my email when using the mobile app?

  1. Once logged in, locate the settings tab and click on ‘Settings’
  2. Under the ‘My Profile’ menu, navigate to the mail section
  3. Type in the preferred email to verify
  4. Click ‘Resend verification email’
  5. Check your inbox for the verification email

How do I change my password?

  1. Once logged in, locate the ‘Settings’ tab and click on ‘Settings’
  2. Click on the ’Security’ tab
  3. Locate the Change password part
  4. Fill in the necessary details and the new password as well
  5. Click on the ‘Change Password’ button to successfully change your password

How do I enable second-factor authentication?

  1. Once logged in, locate the ‘Settings’ tab and click on ‘Settings’
  2. Click on the ’Security’ tab
  3. Navigate to “2-Factor Authentication“
  4. Enable the second-factor authentication by opting for SMS or Google Authenticator
  5. If the option of SMS is selected, a verification code will be sent to the designated phone number
  6. If the option of Google Authenticator is selected, a popup menu will appear with a procedure to follow.

How do I view my transaction history?

  1. Once logged in, locate the ‘Wallets’ tab and click on ‘Wallets’
  2. On the right side of the menu, you can view your income and expenditure with their corresponding timelines.

How do I view my buy and sell orders?

  1. Once logged in, locate ‘My Orders’ tab and click on ‘My Orders’
  2. You can view your buy orders or click on ‘Sell Orders’ to view your sell orders too

Why does the PayPlux mobile app request special permissions?

To fully experience all the features the PayPlux mobile app has to offer, it is essential to grant the app permission on your Android device. Below is a list of what permissions are requested and their purposes.

  1. SMS - This is to facilitate the mobile number verification and 2-factor authentication.
  2. Camera - The camera permission allows the QR scanner to operate with fluency

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